Part of having the best amenities for apartment living in Joplin, MO, including our luxury complex at 20th Place, means having a dedicated maintenance team. We will take care of regular and emergency tasks for your apartment.
When is it appropriate to call maintenance with an emergency or just fill out a maintenance request? Our guide can help you determine the better course of action for your apartment in Joplin, MO.
How to Make a Maintenance Request
Filling out a maintenance request is very easy. Simply contact the person on your lease by calling the designated maintenance staffer. If you don’t receive a timely response from maintenance within two weeks, call the designated owner contact, also listed on the lease.
Maintenance Request vs. Emergency
When do you fill out a maintenance request versus calling for an emergency repair? It comes down to urgency. Minor issues require a maintenance request. Urgent situations demand immediate attention. It comes down to your safety and the safety of your family.
Routine Maintenance Request
Routine maintenance requests cover non-urgent issues that affect convenience but not safety. For example, a faucet that drips occasionally, a window that doesn’t open all the way, or a loose cabinet hinge should go through the regular maintenance request process. These problems are an inconvenience but don’t threaten your well-being or the apartment. When calling maintenance, it’s best to be as detailed as possible.
One thing to note is that a maintenance request doesn’t hinder your overall quality of life. For example, if the dishwasher isn’t working properly, you can still wash dishes by hand. It’s an inconvenience, but you can still wash dishes.
Emergency Maintenance
On the other hand, emergencies involve immediate risks to safety, health, or property damage. The refrigerator suddenly not working is an emergency because food could go bad in a matter of hours. The heat not working on the coldest day of winter is another example. Do you see a bulge in the ceiling or water dripping from the ceiling? That’s an urgent request, too.
Situations like flooding, gas leaks, or electrical failures require urgent action. If water gushes from a broken pipe, you should call the emergency number immediately.
Communication Is the Key
When submitting a maintenance request, describe the problem to the maintenance tech as precisely as possible. Include relevant details, such as the location of the issue and any unusual sounds or smells. Emergency requests should be handled immediately through the emergency number listed on your lease.
Types of Maintenance Requests
We strive to give you the best possible living experience at our apartments in Joplin and Webb City. Look over this checklist of regular maintenance requests we receive:
Plumbing
- Slowly dripping or leaking faucet
- Slow-draining sink or bathtub
- Running toilet
- Weak or inconsistent water pressure
- Clogged sink, tub, or shower drain
- Loose or damaged toilet seat
- Leaking pipe under the sink
- Water heater not heating properly
- Strange noises from plumbing
- Garbage disposal not working
Electrical
- Outlet not working
- Light switch not functioning properly
- Flickering or dimming lights
- Ceiling fan malfunctioning
- Broken or missing light fixture cover
- Smoke detector beeping or not working
- Carbon monoxide detector needs battery replacement
- Doorbell not ringing
- Exposed or frayed wiring
- Circuit breaker frequently tripping
- Lightbulb burned out (which is rare for LEDs)
Heating and Cooling
- Air conditioner not cooling effectively during spring or fall
- Heater not warming properly in spring or fall
- Uneven room temperatures
- Thermostat not responding
- Air filter needs replacement
- Vents blocked or not blowing air correctly
Appliances
- Refrigerator not cooling properly
- Ice maker in the fridge not working
- Freezer forming excessive frost
- Stove burner not working
- Oven doesn’t heat up properly
- Dishwasher not draining or cleaning effectively
- Microwave not heating food evenly
- Washer or dryer not functioning properly
Doors and Windows
- Interior door not latching correctly
- Window not opening or closing properly
- Loose or broken doorknob
- Torn or damaged window screen
- Drafty windows or doors
General Maintenance
- Peeling or chipping paint
- Loose floorboards or tiles
- Cabinet doors not closing properly
- Pest issues (ants, cockroaches, rodents)
- Small spots of mold or mildew growth in non-emergency situations
- Small stains or water damage on walls or ceilings
- Loose or missing baseboards
- Closet doors off their track
- Closet door doesn’t close correctly
- Carpet stains or loose sections
- Cracked floorboard
- Showerhead needs replacement or cleaning
- Hole in the wall
- Broken floorboard on the balcony
Maintenance Emergencies
Call for emergency maintenance if you experience any of the following:
Appliances
- Fridge not keeping things cold, leading to food spoilage
- Oven doesn’t work at all, leading to inability to cook food
Plumbing and Water Issues
- Burst or leaking pipe causing flooding
- Overflowing toilet that won’t stop running
- No running water in the apartment
- Sewage backup or strong sewer smell
- Major water leak from ceiling or walls
- No hot water in the entire unit
Electrical Hazards
- Power outage affecting only your apartment (not the entire building)
- Exposed or sparking electrical wires
- Burning smell coming from outlets or electrical panels
- Smoke or sparks coming from an appliance or breaker box
- Flickering or failing lights due to electrical failure
Heating & Cooling Failures
- No heat in freezing temperatures (below 55°F)
- No air conditioning during extreme heat (above 90°F)
- Gas furnace emitting a strong gas odor
Fire & Gas Leaks
- Fire or smoke in the apartment (call 911 first)
- Strong gas smell inside the unit (leave immediately and call maintenance or gas company)
- Carbon monoxide detector going off (evacuate and call emergency services)
Structural & Security Issues
- Front apartment door won’t lock or close properly, creating a security risk
- Broken or shattered window causing an immediate safety hazard
- Ceiling collapse or large falling debris inside your apartment
- Broken stairs or railing in the building, creating a fall hazard
Severe Pest Infestations
- Large infestation of bed bugs, rodents, or aggressive pests causing immediate health risks to you or your family
Rent an Apartment in Joplin or Webb City
We want you to have the best apartment rental experience in Joplin or Webb City. Find a property here, look over available rentals, and contact us to take a tour. We’re happy to help in any way we can.
